blog.RedRockResearch.com

I’m publishing my first book next month.  It’s about software quality management.

Quality management, that is, in the sense of improving software processes and production support methods, not about ‘how to test software.’

I include overviews of the four formal quality models: CMMI, Six Sigma, and ISO 90003, and ITIL.  I outline how to create a quality system within an organization and I discuss common fixtures it should have.

I talk about checklists, measurements, purpose, accountability, and continuous improvement.

So now I want your help.  Tell me what else I should include in a book about managing quality in an IT/Software Development/Production Support environment.

Also, suggest some titles.  Thanks in advance!

Mike J. Berry
www.RedRockResearch.com
 

This entry was posted on Tuesday, July 21st, 2009 at 1:59 pm and is filed under Marketing, Development Organization, Management, Business, My Book Reviews, Development Manager. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.